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Installation Stops at Security Passphrases in ALM installation?

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Hello, I am having the issue where the installation stall during the configuration wizard during while attempting installation. We are installing ALM1 12.55 patch 2 (if this makes a difference), and during the configuration wizard we are stopped once we attempt to enter the security passphrase. We have the correct passphrase from the previous version and are upgrading the qcsiteadmin from the previous version. Unsure what we are missing that is needed? Thanks for any assistance and ideas, HomerJ

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