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ALM Upgrade, LDAP users missing, some added back with project restore, but blank info.

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We just upgraded our ALM site admin (qcsiteadmin_db) from 11.52 to 12.21 then to 12.55. We noticed that out of 1703 ALM LDAP users from current ALM 11.52 production only about 850 users showed up on 12.55 version. why is this? When I migrate and upgrade projects (11.52 to 12.55 with restore, then verify/repair/upgrade) more users get added to site admin, however users details were missing (full name, email, phone, description etc.) Any idea why this is happening? Is it related to the updated functionality of LDAP in 12.20 ?

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