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Attempting an upgrade our ALM version and encountering issues during the security stage?

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Hello, We are attempting to upgrade our current version of ALM but run the installation it hangs at the security phrase sections and after entering the correct passphrase we never get the next button to become active. We have restored the qcsiteadmin_db DB schema to the new DB server prior to attempting installation o we have the correct DB. What are we missing?? Thanks, HomerJ

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